Shipping policy

Roxander Shipping Policy

Thank you for shopping with Roxander! Each item is carefully prepared and packaged with attention to detail. Please review our shipping information below before placing your order.

Processing Times

Most Roxander products are made to order. Orders are typically processed and prepared for shipment within 1–3 business days.

Processing times may be slightly longer during holidays, sales, product launches, or periods of high order volume. Business days do not include weekends or federal holidays.

Shipping Times

Once your order has been shipped, estimated delivery within the United States is typically 4–6 business days.

Delivery times are estimates and are not guaranteed. Shipping delays may occur due to weather, carrier disruptions, holidays, or other circumstances outside of Roxander’s control.

Shipping Carrier

Orders are generally shipped through USPS Ground Advantage or USPS First-Class shipping, depending on the size and weight of the package.

Once your order ships, you will receive a confirmation email containing your tracking information.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.

If you notice an error in your address, please contact us as soon as possible. Address changes cannot be guaranteed once an order has entered production or has been shipped.

Roxander is not responsible for packages delivered to an incorrect address provided by the customer.

Tracking Information

Tracking information may take up to 24–48 hours to update after your shipping confirmation has been sent.

Once a package has been accepted by the shipping carrier, delivery updates and estimated arrival dates are managed by the carrier.

Lost, Stolen, or Delayed Packages

Roxander is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the shipping carrier.

If your package appears to be delayed or missing, please contact the shipping carrier directly using your tracking number. You may also reach out to us, and we will be happy to assist with available information.

Damaged Packages

If your order arrives damaged, please contact us within three days of delivery. Include your order number and clear photos of the damaged product and packaging so we can review the issue.

Returned Packages

If a package is returned to Roxander because of an incorrect address, an undeliverable address, or failure to collect the package, the customer may be responsible for additional shipping costs to have the order resent.

Original shipping charges are nonrefundable.

Multiple Items

Orders containing multiple items may occasionally arrive in separate packages. Tracking information will be provided for each shipment when applicable.